FAQ
Returns, Shipping, Warranty & Terms
Returns
All return requests must be submitted within seven (7) calendar days of confirmed delivery. Returns will not be accepted after this period.
To qualify for a return, items must be:
- New, unused, and unmounted
- In original, undamaged packaging
- Free of any marks, scratches, or signs of handling
Any item that has been mounted, installed, or used in any way will be automatically rejected without exception.
Whistler Wheels reserves the sole right to determine the condition and eligibility of all returned items.
Unauthorized returns or returns sent without prior approval may be refused and returned at the customer’s expense.
Return Shipping
All return shipping costs are the sole responsibility of the customer unless otherwise approved in writing by Whistler Wheels.
Original shipping charges are non-refundable under all circumstances.
Whistler Wheels is not responsible for loss or damage during return transit. Customers assume all risk and are strongly advised to insure all return shipments.
Restocking Fee
All approved returns are subject to a mandatory 15% restocking fee.
Additional fees may apply if returned items do not meet the required conditions.
Damaged or Incorrect Shipments
All shipping damage or order discrepancies must be reported within twenty-four (24) hours of confirmed delivery.
To submit a claim, customers must provide:
- Clear photos of the outer box
- Internal packaging
- The product(s)
Failure to report within this timeframe, or failure to provide sufficient documentation, will result in automatic denial of the claim.
Refunds
Refunds are issued only after returned items have been received, inspected, and approved.
Refunds will be issued to the original form of payment only. Processing times may vary depending on the financial institution. Whistler Wheels is not responsible for processing delays.
Limited Structural Warranty
Whistler Wheels warrants to the original retail purchaser only that its wheels will be free from defects in material and workmanship affecting structural integrity under normal and intended use for a period of one (1) year from the original date of purchase.
This warranty is:
- Non-transferable
- Valid only with proof of purchase
- Limited strictly to structural defects
Warranty Conditions
All wheels must be properly test-fitted prior to tire mounting and installation to confirm fitment and brake clearance.
Failure to properly test-fit wheels prior to installation voids this warranty in its entirety.
Warranty Exclusions
This warranty does not cover, under any circumstances:
- Cosmetic defects, including finish, paint, or coating
- Improper installation or incorrect fitment
- Road hazards, impacts, or accidents (including potholes)
- Abuse, misuse, or negligence
- Racing, track use, or off-road use
- Modifications or alterations of any kind
- Use with incompatible components
- Normal wear and tear
Limitation of Liability
Whistler Wheels’ sole and exclusive obligation under this warranty shall be limited to the repair or replacement of the defective product at its sole discretion.
Under no circumstances shall Whistler Wheels be liable for:
- Labor, installation, or removal costs
- Loss of use or downtime
- Vehicle damage
- Any indirect, incidental, or consequential damages
Warranty Claims
All warranty claims must be submitted to info@whistlerwheels.com with proof of purchase and supporting documentation.
Whistler Wheels reserves the sole and final right to:
- Inspect all products
- Approve or deny any claim
- Determine the appropriate resolution
Local Pickup / Test Fitting
Local pickup is available by appointment only.
Customers choosing to test-fit wheels do so at their own risk. Whistler Wheels:
- Provides wheels only
- Does not provide tools, labor, or installation assistance
- Assumes no liability for any damage or injury occurring during test fitting
